CITY OF WALNUT ADA SURVEY

The City of Walnut is seeking input from agencies, organizations, and individuals with disabilities to help the City of Walnut enhance accessibility to its facilities, programs, services, and events.

Your input is greatly appreciated.  If you would like to participate in the City's survey, please click here.  

Surveys are also available at Walnut City Hall, or you may call (909) 348-0711 to request a survey be mailed to you.  

 ADA NOTICE AND GRIEVANCE PROCEDURE
 City of Walnut Grievance Procedure & Form

NOTICE UNDER THE AMERICANS WITH DISABILITIES ACT

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA) and Section 504 of the Rehabilitation Act of 1973, the City of Walnut will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment: The City of Walnut does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication: The City of Walnut will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the City of Walnut programs, services, and activities, including qualified sign language interpreters, documents in braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: The City of Walnut will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in City of Walnut facilities, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the City of Walnut should contact the office of the ADA Coordinator as soon as possible, but no later than 48 hours before the scheduled event.

The ADA does not require the City of Walnut to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of the City of Walnut is not accessible to persons with disabilities should be directed to the ADA Coordinator.

The City of Walnut will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

ADA/SECTION 504: COMPLAINT AND GRIEVANCE PROCEDURE

This Complaint and Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA) and Section 504 of the Rehabilitation Act of 1973. It may be used by anyone who wishes to file a complaint or grievance alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Walnut. Personnel Policy governs employment-related complaints of disability discrimination.

The City of Walnut wants to hear concerns and complaints from citizens in order to provide accessible programs, services, and activities. A member of the public can contact the City of Walnut with a comment, concern, or complaint without filing a formal grievance. A formal grievance can be filed by completing the City of Walnut Grievance Form. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request. If additional accommodations are needed, please contact the ADA Coordinator. The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Ray Markel

ADA Coordinator

21201 La Puente Road

Walnut, CA 91789

Rmarkel@cityofwalnut.org

909-348-0711

California Relay Service: Dial 711

Within 30 calendar days after receipt of the complaint, the ADA Coordinator, or designee will contact the complainant to discuss the complaint and the possible resolutions. Within 30 calendar days of the discussion, the ADA Coordinator or designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, braille, or audio tape. The response will explain the position of the City of Walnut and offer options for substantive resolution of the complaint. If the response by the ADA Coordinator or designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 30 calendar days after receipt of the response to the City Manager or his/her designee.

Within 30 calendar days after receipt of the appeal, the City Manager or designee will meet with the complainant to discuss the complaint and possible resolutions. Within 30 calendar days after the meeting, the City Manager or designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA Coordinator or designee, appeals to the City Manager or designee, and responses from these two offices will be retained by the City of Walnut for at least three years.

This notice is available in alternate formats from the ADA Coordinator.